Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD
June 15, 2008
Dear Sir/Madam,
I am writing today to
complain of the poor service I received from your company on June 12, 2008. I
was visited by a representative of That Awful Company, Mr. Madman, at my home
on that day.
Mr. Madman was one hour late
for his appointment and offered nothing by way of apology when he arrived at
noon. Your representative did not remove his muddy shoes upon entering my
house, and consequently left a trail of dirt in the hallway. Mr. Madman then
proceeded to present a range of products to me that I had specifically told his
assistant by telephone I was not interested in. I repeatedly tried to ask your
representative about the products that were of interest to me, but he refused
to deal with my questions. We ended our meeting after 25 minutes without either
of us having accomplished anything.
I am most annoyed that I
wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up.
My impression of That Awful Company has been tarnished, and I am now concerned
about how my existing business is being managed by your firm. Furthermore, Mr.
Madman's inability to remove his muddy shoes has meant that I have had to
engage the services, and incur the expense, of a professional carpet cleaner.
I trust this is not the way
That Awful Company wishes to conduct business with valued customers—I have been
with you since the company was founded and have never encountered such
treatment before. I would welcome the opportunity to discuss matters further
and to learn of how you propose to prevent a similar situation from recurring.
I look forward to hearing from you.
Yours faithfully,
